Frequently asked questions
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Orders and shipping
How long does delivery take?
Read our shipping policy for processing and delivery information. Contact us before ordering if you need to confirm delivery to your destination.
How do I track my order?
Use the tracking number from your shipping email on our order tracking page.
Do you ship to my country?
You'll see the countries we ship to, and the shipping price, at checkout before you pay.
Returns and refunds
Can I return an item?
See our refund policy for eligibility, time limits and how to request a return.
When will I get my refund?
Check our refund policy for refund conditions and processing times. Contact us before ordering if you need clarification.
Payment
Which payment methods do you accept?
All available payment methods are shown at checkout. Checkout is secured by Shopify.
Where do I enter a discount code?
In your cart before you check out, or on the checkout page.