Refund policy
We want you to be happy with your order. If you're not, you can ask for a return within [30] days of receiving your item.
Conditions
- The item must be unused, in the same condition you received it, and in its original packaging.
- You'll need your order number or proof of purchase.
- [List any items that can't be returned, for example personal care products or sale items.]
How to start a return
Email us at support@yourbrand.com with your order number and the reason for the return. We'll reply with the return address and instructions. Items sent back without asking us first won't be accepted.
Damaged or wrong items
Please check your order when it arrives. If an item is damaged or incorrect, contact us within [7] days with a photo so we can make it right.
Refunds
We'll email you once we receive and inspect your return. If it's approved, we refund your original payment method within [10] business days. Your bank may take extra time to post the refund.
[Say who pays return shipping.]
Shipping policy
Processing time
Orders are processed within [1 to 3] business days. Orders are not shipped on weekends or holidays.
Delivery time
Delivery usually takes [7 to 14] business days after your order ships, depending on your location. Shipping prices and delivery options are shown at checkout.
Tracking
You'll receive an email with a tracking number when your order ships. You can follow it on our order tracking page.
Customs and import taxes
[Say whether customs fees, import duties or taxes may apply and who pays them.]
Lost or delayed parcels
If your tracking hasn't updated for [10] days, or your parcel shows as delivered but you haven't received it, email us at support@yourbrand.com and we'll help.
Privacy policy
This policy explains how YOUR BRAND ("we") collects and uses your personal information when you visit or buy from our store.
Information we collect
- Orders: your name, email, shipping address, phone number and order details, collected at checkout by Shopify to process your order.
- Messages: what you send us through the contact form or by email.
- Newsletter: your email address, if you subscribe.
- Browsing: your cart and wishlist are stored in your own browser. If you accept cookies, we may use advertising tools such as the Meta Pixel to measure our ads.
How we use it
To process and deliver orders, answer your questions, send the newsletter you asked for, and improve our store and advertising.
Who we share it with
Shopify (checkout and payments), our shipping partners, our website host Netlify, and advertising partners such as Meta if you accept cookies. We never sell your personal information.
Your rights
You can ask to see, correct or delete your personal information, or unsubscribe from our emails at any time. Email us at support@yourbrand.com.
Contact
YOUR BRAND, [your business address]. Email: support@yourbrand.com.
Last updated: [date].
Terms of service
These terms apply when you use this website and buy from YOUR BRAND. By placing an order, you agree to them.
Products and prices
We try to show our products, colors and prices accurately. Prices can change without notice. If an item was listed at a wrong price, we'll contact you before shipping.
Orders
We may refuse or cancel an order, for example if an item is out of stock or we suspect fraud. If we cancel after payment, we refund you in full.
Payment
Payments are processed securely by Shopify at checkout. We don't store your card details.
Shipping and returns
See our shipping policy and refund policy.
Liability
To the extent allowed by law, we're not responsible for indirect losses from using our products or website. Nothing in these terms limits your rights as a consumer.
Contact
Questions about these terms: support@yourbrand.com.
[Business name, address and registration number, if required where you are.]